Shipping policy
The short version: flat $5.95 U.S. shipping · free on orders over $75 · processed in 1-2 business days · delivered in another 3-7 business days · U.S. only · tracking emailed on every order · handcrafted wood pieces are made to order - about 3-4 weeks door to door.
This Shipping Policy applies to all orders placed at pirateschestgiftshop.com, operated by Pirates Chest Gift Shop, 11 Back Rd, Ocracoke, NC 27960, United States.
Shipping rates
| Order total | Shipping cost |
|---|---|
| Under $75 | $5.95 flat |
| $75 and over | FREE |
The total you see at checkout is the total you pay - no hidden fees.
Order processing
Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
| Stage | Time |
|---|---|
| Processing (handling) | 1-2 business days |
| Transit (delivery) | 3-7 business days |
| Total | 4-9 business days |
Delivery times are estimates measured in business days (Monday-Friday, excluding holidays); carrier delays outside our control can occasionally add time.
Handcrafted wood furniture & decor
Our Coastal Wood Home pieces are made to order, so they follow their own timeline. The same shipping rates apply ($5.95 flat under $75, free on orders over $75).
| Stage | Time |
|---|---|
| Cutting and carving | 7-10 days |
| Photo approval | We email photos of your actual piece - finishing starts once you approve |
| Finishing and crating | About 7 days |
| Transit (delivery) | 3-7 business days, with tracking |
| Total | About 3-4 weeks door to door |
Every wood piece is handcrafted to order by our partner artisan workshops in Vietnam and China and shipped directly to you from there with tracking. Wood pieces ship to the contiguous United States; contact us for a quote to Alaska or Hawaii. If your order also contains shirts or gifts, those ship separately from Ocracoke within 1-2 business days.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally or to freight forwarders at this time.
Order tracking
As soon as your order ships, we email you a tracking link. Please allow up to 24 hours for the first scan to appear. If your tracking hasn't updated for more than 5 business days, contact us and we'll chase the carrier for you.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, contact us at support@pirateschestgiftshop.com as soon as possible - we can usually fix it before the order ships. Once shipped, a parcel cannot be redirected.
Lost, damaged, or wrong items
If your order arrives damaged, contains the wrong item, or never arrives - we replace it or refund you in full, at no cost to you.
Contact us with your order number (and a photo if damaged). Full details in our Refund Policy.
Contact us
| Trade name | Pirates Chest Gift Shop |
|---|---|
| Address | 11 Back Rd, Ocracoke, NC 27960, United States |
| support@pirateschestgiftshop.com | |
| Hours | Open daily, 9 AM - 5 PM ET |